How and when your PAX order arrives, what it costs, and where we ship.
Orders for products from our PAX Collection ship via USPS Priority for US orders, and via Canada Post, UPS, or Purolator for Canada orders. Both methods include tracking so you can follow your package from our warehouse to your door.
Most orders are processed within 1–2 business days. Once shipped, domestic orders typically arrive within 3–7 business days, depending on your location. You'll receive a shipping confirmation email with tracking as soon as your order is on its way.
We ship across the United States. Applicable sales tax is calculated at checkout. Some products may be restricted from shipping to certain states or regions in accordance with local law; any restrictions are shown at checkout.
Once tracking information has been generated, an order can no longer be changed or canceled — tracking is generally created within one (1) hour of an order being placed. To request a change before then, contact us as soon as possible through our support team.
Please inspect your order as soon as it arrives. If your package arrives damaged, incorrect, or incomplete, contact PAX Support right away and we'll make it right with a replacement or refund where applicable.