Return
Policy

Apparel & accessories

We want you to love your PAX gear. New, unused apparel and accessories (hats, beanies, socks, totes, and similar items) purchased through this website may be returned for a refund. To be eligible, items must be unworn, unwashed, and in their original condition.

To start a return, contact our support team through the Contact page with your order number. We'll walk you through the process and provide return instructions.

Return window

• You may return a new, unused item for a refund by notifying us within fourteen (14) days of receiving it.
• After notifying us, the item must be returned to PAX within fourteen (14) days. We may withhold the refund until the item is received.
• Refunds are issued to your original payment method within fourteen (14) days of us receiving the returned item.
• Customers are responsible for the cost of return shipping.

Devices & engraved items

For sanitary reasons, PAX only accepts returns of new, unused devices. If a device's tamper-proof seal is broken, we're unable to accept the return. My PAX® engraved devices are final sale and are not eligible for return or refund.

Consumable products

All sales of consumable hemp products are final. We're unable to accept returns or issue refunds for consumable products, whether purchased on this website or through an authorized retailer. If you have a question or concern about a consumable order, please contact us.

Damaged or incorrect items

If your order arrives damaged, incorrect, or incomplete, contact PAX Support immediately and we'll arrange a replacement or refund where applicable.

Where you purchased matters

We can only accept returns and issue refunds for purchases made through this website. Items bought from an authorized PAX retailer must be returned through that retailer.